Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the primary contact for members, clients, or customers.

• Manage inbound and outbound calls in a professional and efficient manner.

• Address customer inquiries through text, email, and various communication platforms.

• Create, update, and oversee customer cases within company systems.

• Accurately document all interactions in detail.

• Resolve standard customer issues and inquiries during the first contact whenever feasible.

• Escalate more complex issues to the appropriate department when required.

• Adhere to established processes, workflows, and compliance standards.

• Keep accurate records and ensure the integrity of data.

• Monitor active cases and follow up as necessary to guarantee timely resolutions.

• Meet established quality, productivity, and service-level benchmarks.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional experience to customers.

⛳️ Requirements

• High school diploma or equivalent is required.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Strong verbal and written communication capabilities.

• Excellent active listening skills.

• Strong interpersonal skills and ability to build relationships.

• Capability to communicate clearly, professionally, and with empathy.

• Attention to detail and a commitment to accuracy.

• Ability to juggle multiple tasks and priorities at the same time.

• Strong organizational and time management skills.

• Ability to work both independently and collaboratively within a team.

• Proficient in CRM, case management, or customer support systems.

• Basic computer skills and data entry proficiency.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Availability to work from 8:00 AM to 7:00 PM CST, Monday to Friday.

🏝️ Benefits

• Shift differential: an additional $1/hr for night and weekend shifts.

• Paid training program, usually lasting 1 to 2 weeks.

• Full-time position with 40 hours per week.

• Eligibility for benefits on the first of the month following 60 days of employment.