Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the initial point of contact for members, clients, or customers.

• Manage inbound and outbound phone calls in a professional and efficient manner.

• Address customer inquiries through text, email, and various other communication channels.

• Create, update, and oversee customer cases within the company's systems.

• Accurately document all interactions in a comprehensive manner.

• Resolve standard customer issues and inquiries at the first point of contact whenever possible.

• Escalate more complex issues to the relevant team when required.

• Adhere to established processes, workflows, and compliance standards.

• Maintain precise records and ensure the integrity of data.

• Monitor open cases and follow up as necessary to guarantee timely resolutions.

• Achieve quality, productivity, and service-level expectations.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• High school diploma or equivalent is required.

• A minimum of 1 year of experience in customer service, call center, support, or case management is preferred.

• Strong verbal and written communication abilities.

• Excellent active listening skills.

• Strong interpersonal skills and the ability to build relationships.

• Ability to communicate in a clear, professional, and empathetic manner.

• Keen attention to detail and a commitment to accuracy.

• Capability to manage multiple tasks and priorities simultaneously.

• Strong organizational and time-management skills.

• Ability to work independently as well as collaboratively within a team.

• Proficiency with CRM, case management, or customer support systems.

• Basic computer and data-entry skills are required.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Availability from 7:00am to 6:00pm MST, Monday to Friday.

• Full-time availability for 40 hours per week is required.

🏝️ Benefits

• Shift differential of an extra $1/hr for nights and weekends.

• Paid training typically lasting 1 to 2 weeks.

• Full-time position of 40 hours.

• Eligibility for benefits starting on the first of the month after 60 days of employment.

• Remote work arrangement available.