Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the initial point of contact for members, clients, or customers

• Manage inbound and outbound phone communications professionally and efficiently

• Address customer inquiries through text, email, and various other communication methods

• Create, update, and oversee customer cases within company databases

• Accurately and thoroughly document all interactions

• Resolve standard customer issues and inquiries during the first contact whenever feasible

• Refer complex matters to the appropriate team when required

• Adhere to established processes, workflows, and compliance standards

• Maintain precise records and ensure the integrity of data

• Track open cases and follow up as necessary to guarantee timely resolution

• Achieve quality, productivity, and service-level goals

• Collaborate with internal teams to address customer concerns

• Deliver a positive, empathetic, and professional customer experience

⛳️ Requirements

• High school diploma or equivalent qualification

• At least 1 year of experience in customer service, call center, support, or case management preferred

• Strong verbal and written communication skills

• Excellent active listening skills

• Strong interpersonal skills and ability to build relationships

• Capacity to communicate clearly, professionally, and empathetically

• Keen attention to detail and dedication to accuracy

• Ability to juggle multiple tasks and priorities simultaneously

• Strong organizational and time-management capabilities

• Ability to work independently as well as part of a team

• Proficiency with CRM, case management, or customer support systems

• Basic computer and data-entry skills

• Residency in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY

• Availability to work from 8:00 am to 7:00 pm CST, Monday to Friday

🏝️ Benefits

• Shift differential of an additional $1/hr for night and weekend shifts

• Paid training, typically lasting 1 to 2 weeks

• Full-time position of 40 hours per week

• Eligible for benefits on the first of the month following 60 days of employment