Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the initial point of contact for members, clients, or customers.

• Professionally and efficiently manage inbound and outbound phone calls.

• Address customer inquiries through text, email, and various other communication channels.

• Create, update, and oversee customer cases within the company systems.

• Accurately and completely document all interactions.

• Resolve standard customer issues and inquiries during the first contact whenever feasible.

• Refer complex issues to the relevant team as needed.

• Adhere to established processes, workflows, and compliance requirements.

• Keep precise records and ensure the integrity of data.

• Monitor open cases and follow up as necessary to guarantee timely resolution.

• Achieve quality, productivity, and service-level expectations.

• Work collaboratively with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• High school diploma or its equivalent.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Strong verbal and written communication abilities.

• Excellent active listening skills.

• Strong interpersonal skills and relationship-building capabilities.

• Ability to communicate clearly, professionally, and with empathy.

• High attention to detail and a commitment to precision.

• Capability to manage multiple tasks and priorities at once.

• Strong organizational and time-management skills.

• Ability to work independently as well as collaboratively in a team setting.

• Proficiency in CRM, case management, or customer support systems.

• Basic computer and data-entry skills.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

🏝️ Benefits

• Shift differential: an additional $1/hr for night and weekend shifts.

• Paid training, typically lasting 1–2 weeks.

• Full-time hours: 40 hours per week.

• Eligibility for benefits starting on the first of the month following 60 days of employment.

• EOE/Veterans/Disabled/LGBT employer.

• Participation in the E-verify program.