Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the primary point of contact for members, clients, or customers.

• Professionally and efficiently manage inbound and outbound phone calls.

• Address customer inquiries through text, email, and various communication platforms.

• Create, update, and oversee customer cases within the company's systems.

• Accurately and thoroughly document all interactions.

• Resolve standard customer issues and inquiries during the first contact whenever feasible.

• Refer complex issues to the appropriate team as necessary.

• Adhere to established processes, workflows, and compliance standards.

• Ensure accurate record-keeping and data integrity.

• Monitor open cases and follow up as needed to guarantee timely resolutions.

• Achieve quality, productivity, and service-level targets.

• Work collaboratively with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional experience to customers.

⛳️ Requirements

• High school diploma or equivalent is required.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Strong verbal and written communication skills are essential.

• Excellent active listening abilities.

• Strong interpersonal skills and the capacity to build relationships.

• Ability to communicate in a clear, professional, and empathetic manner.

• Strong attention to detail and a commitment to maintaining accuracy.

• Capability to manage multiple tasks and priorities simultaneously.

• Strong organizational and time management skills are necessary.

• Ability to work independently as well as part of a team.

• Proficiency with CRM, case management, or customer support software.

• Basic computer and data entry skills are required.

• Must reside in one of the following states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Availability for working hours from 9:00am to 8:00pm EST, Monday through Friday.

🏝️ Benefits

• Shift differential of $1 per hour for night and weekend shifts.

• Paid training, typically lasting 1 to 2 weeks.

• Eligibility for benefits starting on the first of the month following 60 days of employment.