Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the primary point of contact for members, clients, or customers.

• Manage inbound and outbound phone communications with professionalism and efficiency.

• Address customer inquiries through text, email, and various other communication methods.

• Create, update, and oversee customer cases within the company systems.

• Accurately and thoroughly document all interactions.

• Resolve standard customer issues and inquiries during the first contact whenever feasible.

• Forward complex issues to the appropriate team when required.

• Adhere to established processes, workflows, and compliance standards.

• Maintain precise records and ensure data accuracy.

• Monitor open cases and follow up as necessary to guarantee timely resolutions.

• Achieve quality, productivity, and service-level goals.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional experience to customers.

⛳️ Requirements

• High school diploma or equivalent is required.

• A minimum of 1 year of experience in customer service, call center, support, or case management is preferred.

• Strong verbal and written communication capabilities.

• Excellent active listening skills.

• Strong interpersonal skills and ability to build relationships.

• Ability to communicate clearly, professionally, and with empathy.

• Keen attention to detail and a strong commitment to accuracy.

• Capability to manage multiple tasks and priorities simultaneously.

• Strong organizational and time management abilities.

• Ability to work independently as well as part of a team.

• Proficiency in CRM, case management, or customer support systems.

• Basic computer skills and data entry proficiency.

• Must reside in one of the following states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Availability to work from 8:00 a.m. to 7:00 p.m. Central Time, Monday to Friday.

• Full-time commitment of 40 hours per week.

🏝️ Benefits

• Shift differential of $1/hour for evening and weekend shifts.

• Paid training lasting typically 1 to 2 weeks.

• Full-time schedule of 40 hours per week.

• Eligibility for benefits starting on the first of the month following 60 days of employment.