Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the initial point of contact for members, clients, or customers.

• Professionally and efficiently manage inbound and outbound phone calls.

• Address customer inquiries through text, email, and various communication channels.

• Create, update, and oversee customer cases within company systems.

• Accurately and thoroughly document all interactions.

• Resolve routine customer issues and inquiries during the first contact whenever feasible.

• Escalate more complex issues to the relevant team as needed.

• Adhere to established processes, workflows, and compliance guidelines.

• Keep accurate records and maintain data integrity.

• Monitor open cases and follow up as necessary to guarantee timely resolutions.

• Achieve quality, productivity, and service-level standards.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Preferred minimum of 1 year of experience in customer service, call center, support, or case management.

• Strong verbal and written communication abilities.

• Excellent active listening skills.

• Strong interpersonal skills and relationship-building capabilities.

• Ability to communicate in a clear, professional, and empathetic manner.

• Strong attention to detail and a commitment to accuracy.

• Capability to manage multiple tasks and priorities at the same time.

• Strong organizational and time-management skills.

• Ability to work independently as well as collaboratively within a team.

• Proficiency in CRM, case management, or customer support systems.

• Basic computer and data-entry skills.

• Residency required in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

🏝️ Benefits

• Shift differential: an additional $1/hr for night and weekend shifts.

• Paid training, typically lasting 1–2 weeks.

• Full-time position, 40 hours per week.

• Benefit eligibility starts on the first of the month following 60 days of employment.