Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the primary point of contact for members, clients, or customers.

• Manage inbound and outbound phone calls in a professional and efficient manner.

• Address customer inquiries through text, email, and various communication platforms.

• Create, update, and oversee customer cases within company systems.

• Accurately document all interactions in detail.

• Resolve standard customer issues and inquiries during the first contact whenever feasible.

• Forward complex issues to the relevant team when necessary.

• Adhere to established processes, workflows, and compliance standards.

• Maintain precise records and ensure the integrity of data.

• Monitor open cases and follow up as required to guarantee timely resolution.

• Meet quality, productivity, and service-level expectations.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Preferred minimum of 1 year experience in customer service, call center, support, or case management.

• Strong verbal and written communication abilities.

• Excellent active listening capabilities.

• Strong interpersonal skills and relationship-building capabilities.

• Ability to communicate in a clear, professional, and empathetic manner.

• High attention to detail and a commitment to accuracy.

• Capability to manage multiple tasks and priorities simultaneously.

• Strong organizational and time-management skills.

• Ability to work independently as well as part of a team.

• Proficiency in CRM, case management, or customer support systems.

• Basic computer and data-entry skills.

• Must reside in one of the specified states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Availability to work Monday through Friday, 7:00 AM to 6:00 PM MST.

• Ability to complete paid training from Monday to Friday, 7:00 AM to 4:00 PM MST.

🏝️ Benefits

• Shift differential: additional $1/hr for night and weekend shifts.

• Paid training, typically lasting 1 to 2 weeks.

• Full-time position with 40 hours per week.

• Eligible for benefits starting on the first of the month following 60 days of employment.