Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the primary point of contact for members, clients, or customers.

• Professionally and efficiently manage inbound and outbound phone calls.

• Address customer inquiries through text, email, and various communication channels.

• Create, update, and oversee customer cases within company systems.

• Accurately document all interactions in detail.

• Resolve standard customer inquiries and issues during the first contact whenever feasible.

• Refer more complex issues to the appropriate team when necessary.

• Adhere to established processes, workflows, and compliance guidelines.

• Keep accurate records and maintain data integrity.

• Monitor open cases and follow up as needed to ensure prompt resolution.

• Achieve quality, productivity, and service-level objectives.

• Work collaboratively with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• High school diploma or equivalent is required.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Exceptional verbal and written communication skills.

• Outstanding active listening abilities.

• Strong interpersonal skills and the ability to build relationships.

• Capability to communicate clearly, professionally, and with empathy.

• Keen attention to detail and a commitment to accuracy.

• Ability to manage multiple tasks and prioritize effectively.

• Strong organizational and time-management capabilities.

• Ability to work independently as well as part of a team.

• Proficient in CRM, case management, or customer support systems.

• Basic computer skills and data entry proficiency.

• Must reside in one of the following eligible states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

🏝️ Benefits

• Shift differential: an additional $1/hr for night and weekend shifts.

• Paid training, generally lasting 1–2 weeks.

• Full-time position requiring 40 hours of work per week.

• Eligibility for benefits starting the first of the month after 60 days of employment.

• Equal Opportunity Employer; supports Veterans, Disabled individuals, and the LGBTQ community.

• Participation in the E-Verify program.