Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the primary point of contact for members, clients, or customers.

• Professionally and efficiently manage inbound and outbound phone calls.

• Address customer inquiries through text, email, and various communication channels.

• Create, update, and oversee customer cases within company systems.

• Accurately and thoroughly document all interactions.

• Resolve routine customer issues and inquiries during the first contact whenever feasible.

• Refer complex issues to the appropriate team as needed.

• Adhere to established processes, workflows, and compliance standards.

• Maintain precise records and ensure data integrity.

• Monitor open cases and follow up as necessary to guarantee timely resolution.

• Meet expectations for quality, productivity, and service levels.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Strong verbal and written communication capabilities.

• Excellent active listening skills.

• Robust interpersonal and relationship-building skills.

• Ability to communicate clearly, professionally, and with empathy.

• Keen attention to detail and a commitment to accuracy.

• Capacity to manage multiple tasks and priorities at once.

• Strong organizational and time-management abilities.

• Ability to work independently as well as collaboratively within a team.

• Proficiency in CRM, case management, or customer support software.

• Basic computer and data entry skills.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Availability to work from 9:00 am to 8:00 pm EST, Monday to Friday.

🏝️ Benefits

• Shift differential of an additional $1/hr for night and weekend shifts.

• Paid training, typically lasting 1 to 2 weeks.

• Full-time schedule of 40 hours.

• Eligibility for benefits starting on the first of the month after 60 days of employment.