Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the primary point of contact for members, clients, or customers.

• Manage inbound and outbound phone calls in a professional and efficient manner.

• Address customer inquiries through text, email, and various communication channels.

• Create, update, and oversee customer cases within company systems.

• Accurately and completely document all interactions.

• Resolve standard customer issues and inquiries during the initial contact whenever feasible.

• Escalate complicated issues to the relevant team when necessary.

• Adhere to established processes, workflows, and compliance regulations.

• Maintain precise records and ensure data integrity.

• Monitor open cases and follow up as necessary to guarantee timely resolution.

• Achieve quality, productivity, and service-level targets.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• High school diploma or equivalent is required.

• Preferably at least 1 year of experience in customer service, call center, support, or case management.

• Strong verbal and written communication skills are essential.

• Excellent active listening capabilities.

• Strong interpersonal skills and the ability to build relationships.

• Ability to communicate in a clear, professional, and empathetic manner.

• Exceptional attention to detail and a commitment to accuracy.

• Capacity to manage multiple tasks and priorities at the same time.

• Strong organizational and time-management skills.

• Ability to work both independently and collaboratively within a team.

• Proficiency with CRM, case management, or customer support systems.

• Basic computer and data entry skills are required.

• Must reside in one of the specified states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Availability to work from 8:00 a.m. to 7:00 p.m. CST, Monday through Friday.

🏝️ Benefits

• Starting compensation of $14/hour.

• Shift differential of an additional $1/hour for night and weekend shifts.

• Paid training period, typically lasting 1 to 2 weeks.

• Full-time position with 40 hours per week.

• Eligibility for benefits starting on the first of the month following 60 days of employment.