Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the initial point of contact for members, clients, or customers.

• Professionally and efficiently manage inbound and outbound phone calls.

• Address customer inquiries through text, email, and various communication channels.

• Create, update, and oversee customer cases within company systems.

• Accurately and thoroughly document all interactions.

• Resolve standard customer issues and inquiries during the first contact when possible.

• Refer complex issues to the appropriate team as necessary.

• Adhere to established processes, workflows, and compliance standards.

• Maintain precise records and ensure data integrity.

• Monitor open cases and follow up as required to guarantee timely resolution.

• Fulfill quality, productivity, and service-level expectations.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Preferred minimum of 1 year of experience in customer service, call center, support, or case management.

• Strong verbal and written communication skills.

• Excellent active listening abilities.

• Strong skills in interpersonal relations and relationship-building.

• Capability to communicate clearly, professionally, and with empathy.

• High attention to detail and a commitment to accuracy.

• Competence in managing multiple tasks and priorities concurrently.

• Strong organizational and time-management capabilities.

• Ability to work independently as well as collaboratively within a team.

• Proficient in CRM, case management, or customer support systems.

• Basic computer and data-entry skills.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Availability to work from 8:00 a.m. to 7:00 p.m. CST, Monday through Friday.

• Willingness to complete paid training from 8:00 a.m. to 5:00 p.m. CST, Monday through Friday.

🏝️ Benefits

• Additional $1/hour shift differential for night and weekend shifts.

• Paid training, typically lasting 1 to 2 weeks.

• Full-time position with 40 hours per week.

• Eligibility for benefits on the first of the month following 60 days of employment.