Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Professionally and efficiently manage inbound and outbound phone calls

• Address customer inquiries through text, email, and various communication channels

• Create, update, and oversee customer cases within the company’s systems

• Accurately and completely document all interactions

• Aim to resolve routine customer issues and inquiries on the first contact whenever feasible

• Escalate more complex issues to the relevant team as needed

• Adhere to established processes, workflows, and compliance standards

• Keep accurate records and ensure the integrity of data

• Monitor open cases and follow up as necessary to guarantee timely resolutions

• Achieve quality, productivity, and service-level goals

• Collaborate with internal teams to address customer concerns

• Deliver a positive, empathetic, and professional experience for customers

⛳️ Requirements

• High school diploma or equivalent

• At least 1 year of experience in customer service, call center, support, or case management is preferred

• Strong verbal and written communication capabilities

• Excellent active listening skills

• Strong interpersonal skills and ability to build relationships

• Capability to communicate clearly, professionally, and with empathy

• High attention to detail and dedication to accuracy

• Ability to handle multiple tasks and priorities concurrently

• Strong organizational and time management skills

• Capacity to work independently as well as collaboratively within a team

• Proficiency in CRM, case management, or customer support software

• Basic computer and data entry skills

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY

• Must be available to work from 9:00am to 8:00pm EST, Monday to Friday

🏝️ Benefits

• Shift differential of $1/hour for evening and weekend shifts

• Paid training, generally lasting 1 to 2 weeks

• Eligibility for benefits starting on the first of the month following 60 days of employment

• Full-time schedule of 40 hours per week