Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the primary point of contact for members, clients, or customers.

• Professionally and efficiently manage inbound and outbound phone calls.

• Address customer inquiries through text, email, and various communication channels.

• Create, update, and oversee customer cases within the company's systems.

• Accurately and thoroughly document all interactions.

• Resolve standard customer issues and inquiries on first contact whenever feasible.

• Refer complex issues to the appropriate team as needed.

• Adhere to established processes, workflows, and compliance standards.

• Keep precise records and maintain data integrity.

• Monitor open cases and follow up as necessary for prompt resolution.

• Achieve quality, productivity, and service-level goals.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional experience to customers.

⛳️ Requirements

• High school diploma or equivalent is required.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Exceptional verbal and written communication skills.

• Strong active listening capabilities.

• Excellent interpersonal and relationship-building skills.

• Ability to communicate clearly, professionally, and with empathy.

• High attention to detail and a commitment to accuracy.

• Capability to manage multiple tasks and priorities at the same time.

• Strong organizational and time-management skills.

• Ability to work independently as well as collaboratively within a team.

• Proficiency with CRM, case management, or customer support tools.

• Basic computer and data-entry skills are necessary.

• Must reside in one of the designated U.S. states.

• Availability to work from 9:00 am to 8:00 pm EST, Monday through Friday.

🏝️ Benefits

• Starting pay of $14/hr plus shift differential (an additional $1/hr for nights and weekends).

• Paid training, lasting typically 1–2 weeks.

• Full-time position, requiring 40 hours per week.

• Eligibility for benefits starting the 1st of the month following 60 days of employment.

• Equal Opportunity Employer/Veterans/Disabled/LGBT employer.

• Participation in the E-Verify program.