Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the primary point of contact for members, clients, or customers.

• Manage inbound and outbound calls with professionalism and efficiency.

• Address customer inquiries through text, email, and various communication channels.

• Create, update, and oversee customer cases within company systems.

• Accurately document all interactions in detail.

• Resolve standard customer issues and inquiries during the initial contact whenever feasible.

• When necessary, escalate complex issues to the appropriate team.

• Adhere to established processes, workflows, and compliance regulations.

• Maintain precise records and ensure data integrity.

• Monitor open cases and follow up as necessary to guarantee timely resolution.

• Meet quality, productivity, and service-level standards.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• High school diploma or its equivalent.

• Preferred minimum of 1 year of experience in customer service, call center, support, or case management.

• Strong verbal and written communication abilities.

• Excellent active listening skills.

• Strong interpersonal skills and the ability to build relationships.

• Ability to communicate clearly, professionally, and with empathy.

• Keen attention to detail and a commitment to accuracy.

• Capability to manage multiple tasks and priorities at the same time.

• Strong organizational and time-management capabilities.

• Ability to work independently as well as collaboratively within a team.

• Proficiency in CRM, case management, or customer support systems.

• Basic computer and data-entry skills.

• Must reside in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

🏝️ Benefits

• Shift differential of $1/hour for night and weekend shifts.

• Paid training period, usually lasting 1–2 weeks.

• Full-time position eligible for benefits starting the first of the month following 60 days of employment.