Member Services Support Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Cultivate and sustain relationships with member practices as the primary contact for inquiries, support, and customized solutions.

• Assist in the onboarding process for new shareholders and work alongside internal teams to ensure a smooth experience for members.

• Generate and nurture leads throughout Central Ontario via phone, email, virtual meetings, and regular field visits.

• Recognize sales opportunities by analyzing member needs, sales data, and market trends.

• Coordinate follow-ups with the Member Services team.

• Contribute to initiatives aimed at enhancing member engagement and driving sales growth.

• Keep precise records of leads, sales activities, and member information within the CRM system.

• Provide support to Central Ontario practices regarding PIMS setup, inventory management, and purchasing processes.

• Maintain product cross-reference data and offer remote technical assistance to practices.

• Aid in the planning and execution of events, handling logistics, accommodations, setup, and on-site coordination.

• Foster relationships and manage communications with key industry associations.

• Engage in health and safety training, meetings, and drills.

• Report any health and safety violations or hazards to the appropriate contacts.

• Integrate the VP’s core values into daily tasks, decision-making, and interactions.

• Advocate for VP’s mission of providing exceptional service to member practices.

⛳️ Requirements

• A minimum of 5 years of direct experience within the veterinary sector.

• Knowledge of veterinary concepts, practices, and procedures.

• Significant experience and judgment in planning and achieving objectives.

• Strong problem-solving abilities.

• Exceptional written and verbal communication skills.

• Outstanding problem-solving and decision-making capabilities.

• Proficient organization and time-management skills.

• Flexibility to adjust working hours and travel occasionally.

• Ability to establish and maintain professional networks and relationships.

• Familiarity with Practice Information Management Software (PIMS) is advantageous.

• Availability to work Monday to Friday, from 8:30 a.m. to 5:00 p.m.

• Adherence to the Occupational Health & Safety Act and VP policies and procedures.

• Compliance with relevant Standard Operating Procedures (SOPs) for Good Manufacturing Practices (GMP).

🏝️ Benefits

• Competitive salary.

• Paid time off for volunteering.

• Remote-first work environment.

• Accommodations available throughout the hiring process for applicants with disabilities.