Member Resolution Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assume complete responsibility for member claims from initiation to resolution.

• Investigate incidents and vehicle damage, assess liability, and coordinate subsequent actions.

• Collaborate with ICBC, Fleet, and Member Services teams to facilitate repairs and resolve claims efficiently.

• Maintain communication with members throughout the claims process to keep them informed.

• Address escalated member issues and identify solutions that align member needs with business objectives.

• Evaluate accident and damage reports, ensuring accurate documentation is kept up to date.

• Conduct inquiries into unreported vehicle damages.

• Oversee damage fee recoveries, payment arrangements, and follow-up related to claims.

• Assist with billing, member registrations, reimbursements, fleet follow-ups, and other administrative tasks.

• Recognize opportunities for process enhancement, cost reduction, and improved member experience.

• Participate in projects and initiatives that contribute to the growth and success of Evo.

⛳️ Requirements

• A diploma in Business Administration or a related discipline, or an equivalent combination of education and experience.

• A minimum of three years of experience in claims, customer service, operations, administration, or a similar field.

• Background in automobile insurance claims is advantageous.

• Excellent verbal and written communication skills.

• Strong problem-solving, analytical, and decision-making capabilities.

• Proven ability to manage competing priorities and meet deadlines in a fast-paced environment.

• Confident in handling challenging conversations and resolving conflicts in a professional manner.

• Intermediate proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

• Familiarity with CRM systems and maintaining precise records.

• A collaborative mindset, strong sense of ownership, and dedication to continuous improvement.

• Willingness to adapt to changing scheduling requirements as business needs evolve.

🏝️ Benefits

• Performance bonus target of 5%, with the potential to earn up to 9%.

• BCAA benefits included.

• Opportunities for learning and growth.

• Programs for career advancement and personal development.

• Wellness account available.

• Flexfits Benefits Program.

• Health care spending account provided.

• Pension plan included.

• Additional perks and programs aimed at enhancing personal wealth.

• BCAA membership offering access to various deals and discounts.

• Accessible and inclusive employment support offered.