Member Growth Operations Contractor

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of campaign execution from the approved request to mail delivery, managing timelines, dependencies, approvals, and status updates.

• Oversee high-volume quarterly and ad hoc mail programs across both automated and manual production processes.

• Collaborate with print and mailing vendors regarding specifications, schedules, proofs, counts, postage, and delivery windows.

• Conduct quality assurance for copy, personalization, client-specific requirements, creative assets, URLs, QR codes, audience files, and production proofs.

• Keep campaign plans, forecasts, trackers, decision logs, and all documentation up to date.

• Proactively identify issues, suggest solutions, and coordinate resolutions when timelines or quality are at stake.

• Complete onboarding and familiarize yourself with direct-mail processes, systems, calendars, vendor workflows, and approval pathways.

• Initially take primary ownership of assigned direct-mail campaigns, eventually progressing to full ownership.

• Lead campaign and vendor check-ins, escalate risks, and provide ongoing status updates.

• Suggest enhancements to documentation, handoffs, tracking, or quality assurance processes.

• Develop a comprehensive transition plan that includes in-flight work, deadlines, vendor commitments, open decisions, and known risks.

• Work collaboratively with Growth, Creative, Content, Implementation, Analytics, account partners, and external vendors.

• Document knowledge and processes to ensure a seamless transition at the conclusion of the engagement.

⛳️ Requirements

• A minimum of 3 years of experience in marketing operations, print production, campaign operations, or a related field.

• Proven track record of managing complex, deadline-oriented campaigns involving multiple stakeholders and external vendors.

• Exceptional attention to detail along with disciplined quality assurance, documentation, and change control practices.

• Capability to interpret audience requirements, reconcile counts, identify inconsistencies, and convey operational details to non-technical partners.

• Strong project management and communication abilities, including effective escalation of risks or trade-offs.

• Quick adaptability to established systems and processes with minimal daily guidance.

• Successfully devised and implemented repeatable AI-enabled workflows that resolved team bottlenecks and enhanced efficiency.

• Familiarity with direct-mail platforms or production partners like PostGrid, Cornerstone, or similar tools and vendors (preferred).

• Experience using Asana, Notion, Braze, or comparable campaign management and lifecycle marketing systems (preferred).

• Knowledge of healthcare, benefits, regulated communications, or client-specific eligibility and branding requirements (preferred).

• Experience in coordinating audience data, variable-content templates, testing, and print-production proofs (preferred).

• Must be legally authorized to work in the United States.

• Must indicate whether employment visa sponsorship will be necessary.

• Must adhere to Virta’s security and privacy protocols concerning HIPAA-governed patient information.

🏝️ Benefits

• Remote-first work environment.

• Structured onboarding and continuous quality assessments.

• Security and privacy training provided.

• Compensation based on qualifications and experience.

• Access to Virta’s values-driven culture and opportunities for cross-functional collaboration.

• Benefits details available on the Careers page.