Member Enrollment Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Promote the advantages of MDVIP membership to potential members in partnership with an affiliated physician practice.

• Articulate the MDVIP program and identify the aspects that pique the interest of prospects.

• Connect with warm leads through tailored phone calls, emails, and text messages.

• Manage incoming call activity and record the results of both inbound and outbound communications in Salesforce.

• Determine effective communication channels via strategic calls, emails, and text messages.

• Perform proactive outreach, conduct timely follow-ups, and arrange enrollment consultations.

• Collaborate with physicians and their teams to ensure a smooth experience for prospective members.

• Partner with sales and marketing teams to synchronize strategies, share insights, and enhance lead conversion rates.

• Achieve or surpass KPIs associated with lead generation and conversion rates.

• Provide management with consistent updates on lead pipeline status, obstacles, and achievements.

• Anticipate and resolve questions and objections from prospects.

• Efficiently manage leads throughout each stage of the enrollment process.

⛳️ Requirements

• A Bachelor’s degree in business, marketing, communications, or a related discipline, combined with 1.5 years of experience in a similar position (sales development, business development, or lead generation) involving cold outreach; or an equivalent mix of education and experience where two years of relevant experience equates to one year of schooling.

• At least 1.5 years of outbound or inbound experience in a B2C sales environment.

• Proven success as a BDR/SDR with a strong sales track record, account management experience focused on sales, or a similar role emphasizing lead conversion.

• Familiarity with CRM tools, preferably Salesforce.

• Experience with inContact is advantageous but not mandatory.

• Goal-driven with a history of measurable success in surpassing company sales objectives as an SDR or BDR.

• Required analytical skills, including the ability to generate actionable and precise reports from high-level data analysis consistently.

• Proficient in using Salesforce or similar systems to document interactions, manage leads, and monitor follow-ups.

🏝️ Benefits

• Competitive base salary enhanced by performance-linked incentives.

• Health, dental, and vision insurance.

• Retirement plans available.

• Continuous training and leadership development opportunities.

• Vacation time.

• Paid holidays and personal time off.

• Paid sick leave and family and medical leave as mandated by law.

• Flexible Spending Account options.

• Health Savings Account availability.

• Dependent Care Flexible Spending Account.

• Basic and supplemental life insurance, along with accidental death and dismemberment coverage.

• Disability income protection plan.

• Employee Assistance Program.

• 401(k) retirement plan.

• Fully remote work setup.