Member Contact Center Representative 1, Full-Time

This is a fully remote position, open to applicants in Alaska, +4 more states.

📋 Description

• Deliver outstanding service to Credit Union members through various channels including phone, email, web, mail, and fax.

• Handle deposits, withdrawals, loan payments, account transactions, and offer basic online banking assistance.

• Support deposit and lending products while striving to meet Credit Union cross-sell targets.

• Provide prompt and accurate member service with a focus on quality.

• Engage with members to identify their needs, suggest solutions, and follow up on any pending transactions.

• Recommend suitable products and services to members.

• Open new member accounts such as Savings, Checking, Money Market, Trust, Certificates, and IRA accounts.

• Complete necessary account forms and agreements.

• Conduct account maintenance tasks including updates to address and name, ownership and beneficiary changes, account closures, handling deceased accounts, and providing notary services.

• Detect and report any suspicious behavior or potential fraud activity.

• Fulfill all required training and compliance modules.

• Participate in continuous improvement initiatives.

• Uphold the confidentiality of member and sensitive information.

• Represent Nuvision Credit Union in a positive and professional manner.

• Carry out other related tasks as assigned.

⛳️ Requirements

• Minimum of 1 year of retail experience with a demonstrated ability to meet or exceed service and sales objectives.

• Basic knowledge of financial products and services.

• Professional verbal communication skills and etiquette.

• Proficient computer skills with expertise in Microsoft applications (Word, Outlook, and Excel), remote signing, and capability to operate a webcam.

• Excellent follow-up skills.

• Strong interpersonal abilities with an aptitude for effectively listening, understanding, and anticipating member needs.

• Outstanding written communication skills (Email) with attention to grammar and spelling.

• Strong member service and organizational capabilities.

• Ability to collaborate effectively with other departments – Team player.

• Genuine interest in assisting members through meaningful conversations, exhibiting empathy and care.

• Willingness to make a positive impact.

• Personable and professional demeanor.

• High School Diploma or equivalent required.

🏝️ Benefits

• Sign-on bonus available for eligible external candidates.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Life Insurance.

• Flexible Spending Account.

• 401(k) Matching.

• Paid Time Off.

• Training provided.

• Tuition reimbursement.