Contact Center Agent

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Direct potential student enrollments to the appropriate department

• Serve as the initial point of contact within the Enrollment Services functional area

• Collaborate closely with the supervisor

• Make outgoing calls and receive incoming calls from individuals interested in attending the colleges

• Qualify inquiries and transfer calls to an Admissions Consultant

• Generate enthusiasm and develop rapport with prospective students

• Meet established productivity metrics

• Utilize an auto-dialing system to accurately track and report calls made

• Assist others in achieving their educational objectives

⛳️ Requirements

• High school diploma or GED preferred

• Call center experience is preferred but not mandatory

• Ability to lift 15 pounds

• Excellent attendance record

• Strong communication skills

• Previous experience with dialers is an advantage

• Exceptional customer service skills

• Capable of working independently and meeting deadlines

• Ability to work effectively in a collaborative team environment

• Strong organizational abilities

• Keen attention to detail

• Computer proficiency, including knowledge of Microsoft Office applications: Word, Excel, and Outlook

• Availability to work occasional evenings and weekends

• Must comply with FERPA regulations safeguarding student education records

• Must be authorized to work in the United States

🏝️ Benefits

• Flexible remote work options or in-office opportunities

• Department meetings conducted via video conference

• Standard workweek with the possibility of additional weekday or weekend hours