Member Care Advisor, Spanish Bilingual

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the initial point of contact for patient inquiries, ensuring a warm and compassionate experience with each interaction.

• Efficiently and accurately handle resupply orders, service requests, and support tickets.

• Provide assistance with billing inquiries, payment processing, and questions regarding insurance coverage.

• Aim to resolve issues during the first contact whenever feasible; appropriately escalate more complex cases.

• Guide patients through Medicare processes and insurance-related workflows.

• Keep comprehensive records in the CRM and ticketing systems.

• Recognize opportunities for cross-selling and direct qualified leads to the sales team.

• Represent the voice of the customer internally, advocating for patient needs across product, billing, and operations departments.

• Contribute to the development of FAQ and knowledge base content to enhance the overall patient experience.

⛳️ Requirements

• Demonstrated experience in customer support, preferably within a healthcare environment.

• Proficiency in Spanish (both spoken and written) — a strong requirement.

• Previous experience in healthcare, DME, Medicare, or medical insurance is highly preferred.

• Knowledge of the fundamentals of the US healthcare system, Medicare processes, and insurance coverage regulations.

• Excellent verbal and written communication skills.

• Background in managing complex inquiries and issue resolution.

• Strong attention to detail and commitment to accuracy.

• Outstanding organizational and multitasking skills.

• A self-motivated individual capable of problem-solving and prioritizing in a dynamic environment.

• A genuine enthusiasm for helping individuals achieve their best lives.

🏝️ Benefits

• Hourly wage ranging from $22 to $25 based on experience, with potential for advancement.

• Health insurance coverage.

• Dental insurance benefits.

• Paid time off (PTO) accrual.

• Fully remote work opportunity.

• W-2 employment status.

• Chance to be part of a rapidly growing healthcare organization that is making a significant impact for individuals managing chronic conditions at home.