Bilingual Spanish Care Coordination Supervisor, Transitions of Care

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise and manage the Care Coordinator SNP team.

• Facilitate health care management and coordination of care for SNP members with intricate and chronic care requirements.

• Ensure the timely completion of Health Risk Assessments, Individualized Care Plans, and Interdisciplinary Care Team delivery.

• Provide direction to staff and handle complex coordination requests from members, providers, or staff.

• Assist in the development and management of SNP Care Coordination programs, projects, workflows, SOPs, and reports.

• Collaborate with supervisors and managers to enhance processes and workflow.

• Act as a resource and liaison for members, providers, community partners, management, and the care coordination team.

• Review program performance reports, identify gaps, and ensure compliance with internal goals and regulatory standards.

• Engage in SNP quality audits, including CMS and vendor audits, report findings, and recommend process improvements.

• Delegate time-sensitive tasks to Care Coordinators.

• Mentor, train, audit, coach, and manage non-clinical Care Coordinator personnel.

• Oversee administrative tasks including maintaining member records, correspondence, case openings, and task creation in the Care Management platform.

• Assist with Case Management team coverage plans.

• Uphold confidentiality of information among healthcare professionals.

• Recruit, select, orient, train, allocate workload, monitor, evaluate, coach, counsel, and discipline assigned personnel.

• Carry out other duties as assigned.

⛳️ Requirements

• A minimum of 3 years of experience in Care Coordination.

• At least 1 year of supervisory or lead experience in a healthcare environment.

• High school diploma or GED, along with one to three months of related experience and/or training, or an equivalent combination of education and experience.

• Capability to analyze data for trends.

• Familiarity with Managed Care Plans and medical terminology.

• Proficient in computer skills, including Microsoft Outlook, Excel, and Word.

• Typing speed of 25 WPM.

• Strong oral, written, and telephone communication skills.

• Ability to apply common-sense reasoning to detailed written or oral instructions.

• Capacity to address problems involving a few concrete variables in standardized situations.

• Excellent organizational skills.

• Ability to reason and execute instructions effectively.

• Strong interpersonal skills.

• Proficiency in spoken and written English.

• Capability to file systematically.

• Ability to perform essential physical functions, including standing, walking, sitting, using hands, reaching, talking, and hearing.

• Ability to frequently lift and/or move up to 10 pounds.

• No licensure required.

🏝️ Benefits

• Fully remote work environment.

• Significant opportunities for growth and innovation.

• Commitment to Equal Employment Opportunity and Affirmative Action.

• Reasonable accommodations available under the Americans with Disabilities Act (ADA).