Claims Service Representative, Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Acquire initial notice of loss reports for straightforward auto and property claims via an Express Claim Center.

• Address customer inquiries regarding processes, policies, and subsequent steps.

• Update claim details.

• Organize inspections, dispatch mitigation vendors or contractors to customer premises, or arrange housing as required.

• Reach out to or respond to customers and claim-related third parties to gather or share file information.

• Receive, evaluate, and direct incoming phone calls and electronic messages.

• Clarify the basic claims process and offer general information to customers.

• Retrieve, print, fax, or mail supporting documents to vendors or other parties.

• Locate, request, file, reconstruct, transfer, and manage claim files.

• Conduct clerical tasks including data entry, filing, email management, calendar organization, and word processing.

• Handle all first notice of loss (FAN) calls for auto and property claims.

• Respond to inquiries from auto and property customers received via phone, exercising decision-making authority on claims.

• Provide outstanding customer service in line with established quality standards.

• Gather all relevant information regarding claims and accurately document it.

• Explain the next steps in the claims process to customers.

• Determine the appropriate inspection method and any necessary emergency services as needed.

⛳️ Requirements

• A minimum of 1 year of experience in customer service.

• Proficient in both oral and written communication.

• Bilingual in English and French.

• Skilled in delivering exceptional customer service.

• Capable of working under pressure and efficiently managing high volumes.

• One year of experience in an auto/home claims adjuster role.

• Competent in digital literacy.

• Knowledgeable in claims administration.

• Familiar with quality management principles.

• Strong time management abilities.

🏝️ Benefits

• Flexible Work Arrangements.

• Employee discounts (15% on auto and property insurance, along with various other products and services).

• Good Office program (receive up to $400 back after purchasing necessary office equipment).

• Student Loan Payment Matching Program for government student loans.

• Comprehensive Retirement Savings Program with employer-matched contributions.

• Annual Wellness allowance to aid employees in enhancing their health and wellbeing.

• Personal days.

• Tuition Reimbursement.

• Opportunities to engage with the community and give back.

• Workplace accommodations.

• La flexibilité des modalités de travail.

• Des rabais d’employé (15 % sur les assurances automobile et habitation, ainsi que des rabais sur de nombreux autres produits et services).

• Le programme Bureau en bonnes mains (jusqu’à 400 $ sont octroyés pour se procurer de l’équipement de bureau nécessaire à domicile).

• Un programme de paiement de contrepartie pour le remboursement des prêts étudiants aux programmes gouvernementaux.

• Un régime d’épargne-retraite complet prévoyant des cotisations de contrepartie de l’employeur.

• Une allocation annuelle couvrant des dépenses effectuées pour améliorer sa santé et son bien-être.

• Un Jour de réflexion personnelle.

• Le remboursement de droits de scolarité.

• Une implication dans la vie communautaire.