Member Admissions Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding customer service while assisting members with treatment-related concerns.

• Supervise daily admission operations.

• Handle member admissions and oversee virtual workflows, including check-in/out, payment processing, prescriptions, and drug screening.

• Conduct an average of 15 intakes daily.

• Accurately and promptly enter and maintain member information in the EMR system.

• Coordinate member appointments with medical providers and address their needs, including modifying appointments.

• Send reminders for appointments and reschedule as necessary.

• Greet prospective members, acting as the initial point of contact.

• Ensure the timely and accurate completion of admission forms.

• Verify insurance eligibility and sign-up details; refer members for financial or insurance assistance as needed.

• Guide members regarding insurance plans and usage requirements, including network eligibility and copayment information.

• Address general office inquiries and connect members with the appropriate contacts when necessary.

• Assist members with the urine drug screening process during the intake procedure.

• Hold regular meetings with the supervisor to identify problems and enhance service delivery.

• Adhere to company policies, procedures, and all relevant local, state, and federal regulations.

⛳️ Requirements

• A high school diploma or equivalent is required; a Bachelor’s degree (either completed or in progress) is preferred.

• At least 2 years of experience in an administrative position.

• Experience in a virtual setting and familiarity with relevant technology; background in healthcare, insurance eligibility, retail, or hospitality is preferred.

• Proficient in Excel/spreadsheets and Google Apps (including Gmail and Google Docs).

• Experience in managing and maintaining an Electronic Medical Record (EMR) system.

• Access to reliable internet and telephone service, specifically a download speed of 40M and upload speed of 10M or higher, along with a strong WiFi signal from your remote work location.

• Must fulfill pre-employment requirements and comply with all relevant state and job-related background screening guidelines; this may include fingerprinting, drug testing, and health screening, depending on state-specific regulations.

• Excellent written and verbal communication skills.

• Ability to multitask and prioritize with minimal supervision.

• Strong attention to detail and capability to manage confidential and sensitive information.

• Proficient in quick and independent problem-solving.

• Ability to function both collaboratively as a team member and independently as a contributor.

• Exceptional customer service abilities and skill in building positive relationships.

• Effective time management capabilities.

• Willingness to work evenings when required.

• Understanding and adherence to the Code of Conduct.

• Ability to adapt positively to changing circumstances.

• Capability to collaborate effectively as a team member, demonstrating maturity and objectivity.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment that fosters teamwork and collaboration.