Medication Management Coordinator

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Oversee and complete prior authorizations for medications, treatments, and services through informed decisions.

• Collaborate with insurance companies and prescribers to secure timely approvals and re-authorizations before coverage expires.

• Inform patients, pharmacies, and providers about approvals and denials, and assist with the appeals process.

• Monitor the medication management inbox, phone line, and patient portal for refill requests and symptom inquiries.

• Verify refill requests against patient charts, forward them to prescribers, and follow up with patients as needed.

• Document symptom calls, prioritize them based on urgency, and escalate safety concerns immediately.

• Coordinate necessary forms with providers, clients, and the Medical Records Manager.

• Issue invoices for prescription refills and ensure paperwork is completed.

• Confirm releases of information and upload finalized documents to the Electronic Health Record (EHR).

• Provide remote administrative support, including scheduling, EHR data entry, and additional administrative tasks.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Must reside in South Carolina.

• Reliable high-speed internet connection and a private, quiet workspace.

• Excellent organizational, follow-through, and communication skills.

• Strong commitment to HIPAA regulations and patient confidentiality.

• Medical Assistant certification (CMA, RMA, or CCMA) is preferred but not mandatory.

• Experience as a medical assistant, in a medical office, or in prior authorization processes is a plus, but not required.

• Familiarity with mental health conditions and psychiatric medications is advantageous but not essential.

🏝️ Benefits

• Engaging work that has a direct impact on individuals, families, and communities.

• A collaborative, team-oriented culture.

• Opportunities for professional growth, training, and leadership development.

• Potential for advancement as the organization continues to grow.

• Encouragement of innovation and new ideas from all levels of the organization.

• A commitment to enhancing accessibility and reducing barriers to mental healthcare.

• High standards for quality, ethics, and client care.

• 100% remote work with no commuting required.

• Paid Time Off (PTO).

• Paid holidays.

• Health insurance benefits.

• 401(k) retirement plan.