Medicare Customer Service Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Conduct outbound calls to potential members to present Medicare plans

• Initiate outbound calls aimed at member retention

• Offer assistance to sales representatives as required

• Address incoming customer service inquiries as necessary

• Flexibility to work alternate hours, including overtime or weekends, based on business requirements

⛳️ Requirements

• Must be a resident of Maricopa County, AZ

• A minimum of 1 year of experience in a call center setting

• Proven telephone and problem-solving abilities

• At least 1 year of experience with Medicaid and/or Medicare

• Proficient in basic computer applications, mainly Microsoft Office

• High school diploma or GED is required

• Availability to work alternate hours, including overtime or weekends, as necessary

• Bilingual in English and Spanish is preferred

• Prior experience with Quick Base is advantageous

• Strong organizational and time management skills are preferred

• Exceptional attention to detail is preferred

• Capability to thrive in an independent work environment is preferred

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance

• Paid time off

• Retirement savings options

• Wellness programs

• Additional resources to support physical, emotional, and financial wellness

• CVS Health bonus, commission, or short-term incentive program in addition to base salary