Medical Virtual Assistant – Patient Intake, Admin & Billing

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee new patient inquiries, registration processes, intake documentation, and appointment scheduling.

• Manage appointment confirmations, rescheduling, cancellations, and follow-ups with patients.

• Handle incoming patient calls and perform receptionist duties utilizing the practice’s phone system.

• Ensure accurate maintenance of patient records and intake documentation within SimplePractice.

• Track outstanding intake requirements and follow up to ensure completion.

• Support medical billing workflows, payment-related tasks, and billing follow-ups under the guidance of the Billing Supervisor.

• Review billing records, identify discrepancies or missing information, and facilitate resolution.

• Maintain billing documentation and update the practice management system accordingly.

• Assume additional billing responsibilities as training and proficiency develop.

• Administer the administrative email inbox and respond to routine inquiries.

• Assist the practice owner with executive assistant responsibilities and daily operations.

• Keep organized records, task lists, and documentation while enhancing workflows.

• Aid in payroll-related administrative tasks and monitor payroll information.

• Coordinate outstanding administrative tasks with team members.

• Reach out to inactive patients to promote appointment scheduling and re-engagement.

• Assist with social media posting, engagement, basic marketing, content creation, and tasks in Canva.

⛳️ Requirements

• Practical experience in coordinating patient intake, registration, appointment scheduling, and other healthcare administrative workflows.

• Prior experience in supporting medical billing workflows, billing follow-ups, payment-related tasks, or healthcare billing administration.

• Experience in assisting U.S.-based medical practices.

• Familiarity with using EHR/EMR systems.

• Experience in handling patient calls, receptionist duties, or healthcare-related phone support.

• Ability to manage inboxes, maintain organized records, coordinate follow-ups, and complete recurring administrative tasks.

• Relevant work experience in the field.

• Proficient in spoken and written English, maintaining a clear and professional demeanor.

• NBI Clearance and/or Local Police Clearance required prior to onboarding.

• Availability to participate in video meetings with the camera on as needed.

• Possession of a reliable laptop or desktop computer.

• Access to a stable high-speed internet connection with a minimum of 25 Mbps.

• Noise-canceling headset is required.

• A working webcam is necessary.

• Must maintain a quiet and professional work environment.

• Experience in mental health, behavioral health, or therapy practice is advantageous.

• Familiarity with VoIP systems is a plus.

• Experience in provider credentialing is beneficial.

• Preferred experience in payroll tracking, general office management, or executive administrative support.

• Basic knowledge of Canva, social media posting, engagement, or content creation is a plus.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Premium VPN Access (Optional).

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off.

• Access to Tools & Resources.

• Optional Performance-Based Incentives.

• Optional bonuses, incentives, or increased hours based on performance.