Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Venezuela.

📋 Description

• Confirm patient insurance during check-in and ensure that the information is accurate, up-to-date, and properly documented.

• Analyze denied claims, determine the reasons for denial, assist with reprocessing claims, and monitor follow-ups.

• Evaluate and process Explanation of Benefits (EOB) documents and resolve EOB backlogs.

• Address outstanding insurance balances and issues related to patient accounts.

• Facilitate claims workflows, including those related to Cigna and Veterans Affairs.

• Manage vendor payments, including issuing checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Track missed and canceled appointments while identifying scheduling patterns.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and other operational metrics.

• Coordinate communication among providers, care teams, and administrative staff.

• Proactively identify issues related to workflows, billing, documentation, scheduling, and patient accounts.

• Suggest practical solutions aimed at enhancing clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a healthcare practice in the United States.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent communication skills in English, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Capability to work independently with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in previous roles.

• Proactive mindset with the ability to anticipate needs without being prompted.

• Highly detail-oriented in tasks related to billing, documentation, and reporting.

• Robust critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, dependable, and comfortable dealing with sensitive information.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Flexible remote work arrangement.