Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance following check-in and ensure precise insurance documentation is maintained.

• Analyze denied claims, determine reasons for denial, assist with the reprocessing of claims, and follow up on any missing information.

• Review and process Explanation of Benefits (EOB) documents and address any EOB backlogs.

• Address outstanding insurance balances and resolve patient account issues.

• Facilitate claims workflows, encompassing Cigna and Veterans Affairs claims.

• Manage vendor payments, including issuing checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments while identifying scheduling trends.

• Generate reports regarding balances, appointments, EOB backlogs, denied claims, and other operational metrics.

• Deliver clear insights and actionable recommendations within reports.

• Coordinate communication among the provider, care team, and administrative staff.

• Identify gaps in workflows, billing issues, documentation delays, scheduling challenges, and patient account problems.

• Propose practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a US healthcare practice.

• Proficient in insurance verification, EOBs, claims management, denied claims, patient balances, or billing support.

• Familiarity with CPT and ICD-10 codes.

• Excellent English communication skills, both in writing and verbally.

• Strong executive presence and a professional communication style.

• Must be a Mac OS user.

• Exceptional attention to detail and commitment to follow-through.

• Capable of working independently with minimal supervision.

• Demonstrated leadership, ownership, or accountability in a previous role.

• Proactive and able to foresee needs before being prompted.

• Highly detail-oriented concerning billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient while working with a busy provider.

• Confident, professional, and organized in communication.

• Willing to take personal responsibility for assigned tasks.

• Resourceful and self-motivated when acquiring new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

• Previous experience supporting a chiropractic clinic, dealing with Cigna or Veterans Affairs claims, addressing EOB or billing backlogs, generating operational or billing reports, mentoring or training, and collaborating closely with a clinic owner, provider, or executive leader is a plus.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Remote work arrangement.

• 30 hours per week, with a Monday to Friday schedule.