Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Verify patient insurance following check-in, typically about 15 minutes post the scheduled appointment time.

• Ensure that insurance details are precise, updated, and adequately documented.

• Review denied claims, determine reasons for denial, and assist with the reprocessing of claims.

• Track claim-related issues, follow up on missing information, and aid in preventing recurring errors.

• Examine and process Explanation of Benefits documents.

• Organize, validate, and resolve EOB backlogs.

• Review outstanding insurance balances and patient account matters.

• Track unresolved balances, identify the sources of issues, and coordinate steps for resolution.

• Support workflows related to claims, including those involving Cigna and Veterans Affairs claims.

• Review, track, and escalate claims when necessary.

• Assist in coordinating vendor payments, including check payments when required.

• Monitor the completion, accuracy, and compliance of SOAP notes.

• Track missing, incomplete, or delayed documentation and communicate any concerns.

• Track missed and canceled appointments, as well as scheduling trends.

• Identify patterns impacting clinic revenue, patient flow, or provider productivity.

• Prepare reports on outstanding balances, missed appointments, canceled appointments, EOB backlogs, denied claims, and other operational metrics.

• Provide clear insights and actionable recommendations in reports when necessary.

• Coordinate communication among the provider, care team, and administrative staff.

• Ensure that updates are communicated clearly, priorities are adhered to, and important tasks are not overlooked.

• Identify gaps in workflows, billing concerns, documentation delays, scheduling issues, and patient account challenges.

• Recommend practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Exposure to CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be a Mac OS user.

• Exceptional attention to detail and follow-through.

• Ability to work independently with minimal supervision.

• Proven leadership, ownership, or high-accountability experience in a previous role.

• Proactive and capable of anticipating needs before being asked.

• Highly detail-oriented with tasks related to billing, documentation, and reporting.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned work.

• Resourceful and self-motivated when learning new workflows.

• Trustworthy, dependable, and comfortable handling sensitive information.

• Prior experience supporting a chiropractic clinic is a plus.

• Experience with Cigna or Veterans Affairs claims is a plus.

• Experience resolving EOB or billing backlogs is a plus.

• Experience in preparing operational or billing reports is a plus.

• Experience mentoring, training, or supporting new team members is a plus.

• Experience working closely with a clinic owner, provider, or executive-level leader is a plus.

🏝️ Benefits

• Performance-based increase after 6 months.

• Remote work setup.