Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance details following check-in, typically around 15 minutes post the scheduled appointment time.

• Ensure that insurance information is precise, updated, and properly recorded.

• Analyze denied claims, determine the reasons for denial, and assist in the reprocessing of claims.

• Monitor claim issues, follow up on missing data, and work to prevent recurring errors.

• Review and handle Explanation of Benefits documents.

• Organize, validate, and resolve EOB backlogs.

• Assess outstanding insurance balances and patient account concerns.

• Track unresolved balances, pinpoint issues, and coordinate resolution strategies.

• Support claims-related processes, including those for Cigna and Veterans Affairs.

• Aid in coordinating vendor payments, including checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor for missing, incomplete, or delayed documentation and communicate any concerns.

• Track missed and canceled appointments as well as scheduling patterns.

• Generate reports on outstanding balances, missed and canceled appointments, EOB backlog, denied claims, and other operational metrics.

• Provide clear insights and actionable recommendations in reports as required.

• Facilitate communication among the provider, care team, and administrative staff.

• Identify gaps in workflow, billing issues, documentation delays, scheduling challenges, and patient account problems.

• Suggest practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing assistance.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be a Mac OS user.

• High attention to detail and follow-through capabilities.

• Ability to work independently with minimal oversight.

• Demonstrated leadership, ownership, or high-accountability experience in a previous position.

• Proactive and able to foresee needs before being asked.

• Highly detail-oriented with tasks related to billing, documentation, and reporting.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient while working with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, dependable, and comfortable handling sensitive information.

• Previous experience supporting a chiropractic clinic is a plus.

• Familiarity with Cigna or Veterans Affairs claims is a plus.

• Experience in clearing EOB or billing backlogs is a plus.

• Experience in preparing operational or billing reports is a plus.

• Experience in mentoring, training, or supporting new team members is a plus.

• Experience working closely with a clinic owner, provider, or executive-level leader is a plus.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Remote work setup.