Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Verify patient insurance following check-in and accurately document insurance details.

• Analyze denied claims, identify reasons for denial, assist with reprocessing, and mitigate repeat issues.

• Review and manage Explanation of Benefits documents and address EOB backlogs.

• Resolve outstanding insurance balances and address patient account inquiries.

• Facilitate workflows for Cigna and Veterans Affairs claims.

• Coordinate vendor payments, including issuing checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments and analyze scheduling patterns.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and operational metrics.

• Offer insights and actionable recommendations within reports.

• Manage communication among providers, care teams, and administrative personnel.

• Identify gaps in workflows, billing issues, documentation delays, scheduling challenges, and patient account matters.

• Suggest solutions aimed at enhancing clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience working with a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• High attention to detail and commitment to follow-through.

• Ability to work independently with minimal supervision.

• Demonstrated leadership, accountability, or ownership experience in previous roles.

• Proactive mindset with the ability to anticipate needs.

• Strong critical thinking and problem-solving capabilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for designated tasks.

• Resourceful and self-driven when adapting to new workflows.

• Trustworthy, reliable, and comfortable handling sensitive information.

🏝️ Benefits

• Remote work arrangement.

• Flexible schedule limited to Monday–Friday, 6 hours per day.