Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance during check-in and ensure that insurance details are accurate, updated, and documented.

• Analyze denied claims, determine reasons for denial, assist with claim reprocessing, and help prevent recurring errors.

• Examine and process Explanation of Benefits documents while addressing EOB backlogs.

• Resolve outstanding insurance balances and issues related to patient accounts.

• Facilitate claims workflows, including those related to Cigna and Veterans Affairs.

• Manage vendor payments, including issuing checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments, identifying scheduling patterns.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and other operational metrics.

• Offer clear insights and actionable recommendations in reports when required.

• Coordinate communication between the provider, care team, and administrative personnel.

• Identify gaps in workflow, billing issues, documentation delays, scheduling problems, and patient account challenges.

• Suggest practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong professional presence and communication style.

• Must be a Mac OS user.

• High attention to detail and commitment to follow-through.

• Capability to work independently with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in a previous position.

• Proactive mindset, able to anticipate needs before being prompted.

• Highly detail-oriented regarding billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Able to take personal responsibility for assigned tasks.

• Resourceful and self-motivated when acquiring new workflows.

• Trustworthy, dependable, and comfortable managing sensitive information.

• Prior experience supporting a chiropractic clinic is preferred.

• Familiarity with Cigna or Veterans Affairs claims is a plus.

• Experience in clearing EOB or billing backlogs is advantageous.

• Background in preparing operational or billing reports is beneficial.

• Experience mentoring, training, or supporting new team members is a plus.

• Prior collaboration with a clinic owner, provider, or executive-level leader is desirable.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Opportunity for remote work arrangement.