Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Peru.

📋 Description

• Confirm patient insurance after check-in, generally within 15 minutes following the scheduled appointment time.

• Ensure that insurance details are precise, current, and properly documented.

• Examine denied claims, determine the reasons for denial, and assist with the reprocessing of claims.

• Monitor claim-related issues, follow up on any missing information, and help prevent recurring errors.

• Review and process Explanation of Benefits (EOB) documents.

• Organize, validate, and resolve EOB backlogs.

• Assess outstanding insurance balances and patient account concerns.

• Track unresolved balances, identify their origins, and coordinate steps for resolution.

• Support workflows related to claims, including those for Cigna and Veterans Affairs.

• Review, monitor, and escalate claims as necessary.

• Assist with coordination of vendor payments, including processing check payments.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Track any missing, incomplete, or delayed documentation and communicate concerns accordingly.

• Monitor missed appointments, canceled appointments, and scheduling trends.

• Identify patterns impacting clinic revenue, patient flow, or provider productivity.

• Generate reports on outstanding balances, missed and canceled appointments, EOB backlog, denied claims, and other operational metrics.

• Provide clear insights and actionable recommendations in reports as required.

• Facilitate communication among the provider, care team, and administrative staff.

• Ensure that updates are communicated clearly, priorities are adhered to, and crucial tasks are not overlooked.

• Proactively identify gaps in workflow, billing issues, documentation delays, scheduling challenges, and patient account problems.

• Suggest practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a healthcare practice within the United States.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be a Mac OS user.

• Exceptional attention to detail and commitment to follow-through.

• Ability to work independently with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in a previous position.

• Proactive and capable of anticipating needs without being prompted.

• Highly detail-oriented in handling billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient while working with a busy provider.

• Confident, professional, and organized in communication.

• Able to take personal responsibility for assigned work.

• Resourceful and self-motivated when adapting to new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

• Prior experience supporting a chiropractic clinic (preferred).

• Experience with Cigna or Veterans Affairs claims (preferred).

• Background in clearing EOB or billing backlogs (preferred).

• Experience preparing operational or billing reports (preferred).

• Experience mentoring, training, or supporting new team members (preferred).

• Experience collaborating closely with a clinic owner, provider, or executive-level leader (preferred).

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Opportunity for remote work.