Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Nicaragua.

📋 Description

• Confirm patient insurance details following check-in and maintain precise insurance records.

• Analyze denied claims, determine reasons for denial, assist with reprocessing, and help prevent recurring mistakes.

• Review and handle Explanation of Benefits documents while clearing EOB backlogs.

• Address unresolved insurance balances and patient account concerns.

• Facilitate Cigna and Veterans Affairs claims processes.

• Manage vendor payments, including issuing checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments, identifying scheduling patterns.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and other operational metrics.

• Coordinate communication among providers, care teams, and administrative personnel.

• Detect workflow deficiencies, billing issues, documentation delays, scheduling challenges, and patient account complications.

• Suggest practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a US healthcare practice.

• Proficiency in insurance verification, EOBs, claims processing, denied claims, patient balances, or billing assistance.

• Familiarity with CPT and ICD-10 coding.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and professional communication style.

• Must be a Mac OS user.

• Exceptional attention to detail and follow-through.

• Ability to work autonomously with minimal oversight.

• Demonstrated leadership, ownership, or high-accountability experience in a previous position.

• Proactive and capable of anticipating needs before being prompted.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Able to take personal responsibility for assigned tasks.

• Resourceful and self-driven when learning new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

🏝️ Benefits

• Performance-based increase after 6 months.

• Remote work setup.