Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Nicaragua.

📋 Description

• Confirm patient insurance information post check-in and ensure accurate record-keeping.

• Assess denied claims, determine reasons for denial, assist in reprocessing, and monitor follow-up actions.

• Examine and manage Explanation of Benefits documents while clearing any existing EOB backlogs.

• Address unresolved insurance balances and issues related to patient accounts.

• Facilitate workflows for Cigna and Veterans Affairs claims.

• Organize vendor payments, including issuing checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Keep track of missed and canceled appointments and analyze scheduling patterns.

• Generate operational reports that include insights and actionable recommendations.

• Ensure effective communication between the provider, care team, and administrative personnel.

• Actively identify issues related to workflow, billing, documentation, scheduling, and patient accounts.

• Suggest practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a healthcare practice in the United States.

• Familiarity with insurance verification, EOBs, claims processing, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and oral.

• Strong executive presence and a professional communication style.

• Must be proficient in using Mac OS.

• Exceptional attention to detail and follow-through capabilities.

• Ability to work autonomously with minimal oversight.

• Demonstrated leadership, ownership, or high-accountability experience in a past role.

• Proactive in anticipating needs before being requested.

• Highly detail-oriented with tasks related to billing, documentation, and reporting.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in all forms of communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-driven in learning new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Opportunity for remote work.