Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Verify patient insurance upon check-in, ensuring that all information is accurate and properly documented.

• Review denied claims, determine reasons for denial, assist in reprocessing, and work to prevent recurring errors.

• Examine and process Explanation of Benefits documents while addressing EOB backlogs.

• Resolve outstanding insurance balances and address patient account issues effectively.

• Assist with Cigna and Veterans Affairs claims workflows.

• Manage vendor payments, including issuing checks when necessary.

• Monitor the completion, accuracy, and compliance of SOAP notes.

• Track missed and canceled appointments to identify scheduling trends.

• Prepare operational reports covering balances, appointments, EOBs, denied claims, and various other metrics.

• Facilitate communication among the provider, care team, and administrative staff.

• Identify workflow gaps, billing issues, documentation delays, scheduling problems, and patient account concerns.

• Propose practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Understanding of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• High attention to detail and commitment to follow-through.

• Ability to work independently with minimal oversight.

• Demonstrated leadership, ownership, or high-accountability experience in prior roles.

• Proactive mindset with the ability to anticipate needs before being asked.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in all communications.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, dependable, and comfortable handling sensitive information.

🏝️ Benefits

• Remote work arrangement.

• Performance-based salary increase after 6 months.