Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Confirm patient insurance details post check-in, ensuring all information is accurate, current, and well-documented.

• Analyze denied claims to pinpoint reasons for denial, assist in reprocessing, and follow up on any missing information.

• Assess and process Explanation of Benefits documents to resolve EOB backlogs.

• Evaluate outstanding insurance balances and patient account issues, coordinating resolutions as needed.

• Facilitate claims-related workflows, including those for Cigna and Veterans Affairs.

• Manage vendor payments, including issuing checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments, identifying trends in scheduling.

• Generate reports detailing outstanding balances, missed and canceled appointments, EOB backlog, denied claims, and other operational metrics.

• Enhance communication between providers, care teams, and administrative personnel.

• Detect workflow gaps, billing issues, documentation delays, scheduling challenges, and patient account concerns.

• Propose effective solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Keen attention to detail and ability to follow through on tasks.

• Capability to work independently with minimal oversight.

• Demonstrated leadership, ownership, or high-accountability experience in a previous position.

• Proactive and able to foresee needs before they are articulated.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in communications.

• Willing to take personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, reliable, and comfortable handling confidential information.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Opportunity for remote work.

• 30 hours per week with a Monday to Friday schedule.