Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Verify patient insurance upon check-in, ensuring that information is accurate, updated, and documented.

• Review denied claims to identify reasons for denial, assist with reprocessing, and track follow-ups.

• Evaluate and process Explanation of Benefits (EOB) documents, clearing any backlogs.

• Resolve outstanding insurance balances and address patient account issues.

• Support the claims workflows for Cigna and Veterans Affairs.

• Coordinate vendor payments, including issuing checks when necessary.

• Monitor the completion, accuracy, and compliance of SOAP notes.

• Track missed and canceled appointments while identifying scheduling trends.

• Prepare reports on balances, appointments, EOB backlogs, denied claims, and various operational metrics.

• Facilitate communication among the provider, care team, and administrative staff.

• Identify gaps in workflow, billing issues, documentation delays, scheduling challenges, and patient account problems.

• Propose practical solutions aimed at improving clinic efficiency.

⛳️ Requirements

• A minimum of 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Exposure to CPT and ICD-10 coding.

• Strong English communication skills, both written and verbal.

• Professional demeanor and strong executive presence in communication.

• Must be proficient in Mac OS.

• Excellent attention to detail and commitment to follow-through.

• Ability to work independently with minimal supervision.

• Demonstrated leadership, ownership, or accountability in previous roles.

• Proactive with the ability to anticipate needs before being requested.

• Highly detail-oriented in handling billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when engaging with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated when adapting to new workflows.

• Trustworthy, dependable, and comfortable handling sensitive information.

🏝️ Benefits

• Performance-based increase after 6 months.

• Flexible remote work setup.

• Monday to Friday work schedule.

• Commitment of 30 hours per week.