Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Confirm patient insurance following check-in, generally around 15 minutes after the scheduled appointment time.

• Ensure that insurance details are correct, up to date, and properly recorded.

• Analyze denied claims, pinpoint denial reasons, assist in claim reprocessing, and follow up on any missing information.

• Review and manage Explanation of Benefits documents and address EOB backlogs.

• Assess outstanding insurance balances and patient account issues, coordinating resolutions as needed.

• Provide support for claims-related workflows, including those for Cigna and Veterans Affairs claims.

• Assist in coordinating vendor payments, including checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed appointments, cancellations, and scheduling patterns.

• Generate reports on outstanding balances, missed and canceled appointments, EOB backlog, denied claims, and other operational metrics.

• Offer clear insights and actionable recommendations in reports when required.

• Facilitate communication among the provider, care team, and administrative personnel.

• Identify gaps in workflows, billing issues, documentation delays, scheduling problems, and patient account challenges.

• Suggest practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience supporting a healthcare practice in the US.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 coding systems.

• Excellent English communication skills, both written and spoken.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• High attention to detail and commitment to follow-through.

• Capability to work independently with minimal supervision.

• Proven experience in leadership, ownership, or high-accountability roles.

• Proactive mindset, anticipating needs before being asked.

• Highly detail-oriented, particularly with billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Willing to take personal responsibility for assigned duties.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, reliable, and comfortable handling sensitive information.

• Experience supporting a chiropractic clinic is a plus.

• Familiarity with Cigna or Veterans Affairs claims is advantageous.

• Experience in clearing EOB or billing backlogs is preferable.

• Background in preparing operational or billing reports is beneficial.

• Experience mentoring, training, or supporting new team members is a plus.

• Previous collaboration with a clinic owner, provider, or executive-level leader is desirable.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Opportunity for a remote work setup.