Medical Virtual Assistant – MVA

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Confirm patient insurance following check-in and ensure accurate documentation.

• Examine denied claims, determine reasons for denial, assist with reprocessing, and monitor follow-ups.

• Analyze and handle Explanation of Benefits documents while addressing EOB backlogs.

• Resolve outstanding insurance balances and patient account discrepancies.

• Facilitate claims workflows, including those for Cigna and Veterans Affairs.

• Oversee vendor payments, including issuing checks when necessary.

• Track SOAP note completion, accuracy, and adherence to compliance standards.

• Monitor missed appointments, cancellations, and scheduling patterns.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and operational metrics.

• Coordinate communication among the provider, care team, and administrative personnel.

• Identify workflow inefficiencies, billing issues, documentation delays, scheduling challenges, and patient account concerns.

• Suggest practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a US healthcare practice.

• Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing assistance.

• Familiarity with CPT and ICD-10 coding.

• Excellent English communication skills, both written and spoken.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Keen attention to detail and consistent follow-through.

• Ability to work independently with minimal oversight.

• Proven leadership, ownership, or high-accountability experience in a prior role.

• Proactive approach with the ability to anticipate needs before they are expressed.

• Highly detail-oriented regarding billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-driven in learning new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

• Availability from Monday to Friday, for 6 hours each day.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Opportunity for remote work.

• 30 hours of work per week.