Medical Practice Virtual Assistant – Dermatology

This is a fully remote position, open to applicants in South Africa, +3 more countries.

📋 Description

• Oversee approximately 30 calls and digital interactions each day through the Spruce communication platform.

• Clarify the practice’s cash-only fee structure and appointment formats to potential patients.

• Schedule patient appointments utilizing the EDVAC EMR system.

• Implement the advance payment policy and manage the one-time rescheduling process.

• Create and distribute precise, itemized superbills that include diagnostic and procedural codes.

• Organize incoming patient photo submissions efficiently.

• Record prescription refill requests for physician evaluation.

• Monitor laboratory and pathology test results diligently.

• Maintain a priority cancellation waitlist to ensure clinic slots are consistently filled.

• Handle a high volume of inbound queries, scheduling tasks, billing processes, and digital operations while adhering to HIPAA regulations.

⛳️ Requirements

• Strict compliance with HIPAA and patient privacy/security standards.

• Prior experience in a secure, remote virtual desktop environment is highly desirable.

• Practical familiarity with cloud-based medical software, including EDVAC or similar EMRs.

• Experience with contemporary clinical communication tools such as Spruce Health.

• Outstanding verbal and written communication abilities.

• High emotional intelligence and composure when interacting with demanding, affluent clients.

• Confidence in discussing fees and enforcing cash-only, out-of-network, cancellation, and rescheduling policies.

• Strong organizational skills and a high degree of autonomy.

• Proven ability to manage daily administrative responsibilities without the necessity for constant direct supervision.

🏝️ Benefits

• 100% remote work opportunity.

• $50 birthday bonus.

• $200 testimonial bonus.

• No tracking requirements.

• Monday to Friday, 40 hours per week, aligned with EST business hours.