Medical Information Specialist, German & English speaking

This is a fully remote position, open to applicants in Poland, +6 more countries.

📋 Description

• Address and respond to inquiries regarding drug information from physicians, pharmacists, nurses, healthcare professionals, and patients/consumers.

• Provide drug information both verbally and in written form.

• Recognize adverse events and product complaints during interactions with customers.

• Conduct intake processes to create initial reports of adverse events and product complaints in alignment with established SOPs.

• Meet the requirements set by local regulatory authorities for post-marketing adverse event reporting.

• Determine the necessary information to gather and the appropriate depth of detail required.

• Compose narratives for adverse events and product complaints, as well as custom responses to medical inquiries.

• Collaborate with Quality Assurance, Regulatory Affairs, and complainants on quality-related complaint processes.

• Analyze medical literature critically and produce written materials for healthcare professionals.

• Engage in market and competitive product research, system development, sales training initiatives, and support for field liaisons.

• Undertake medical writing tasks.

• Carry out on-call responsibilities as assigned.

• Enhance and sustain customer service quality within the Medical Communications Call Centre.

• Contribute to process improvements that impact call centre metrics.

⛳️ Requirements

• Degree in Life Sciences or healthcare, or an equivalent qualification.

• Strong clinical background.

• Exceptional verbal and written communication abilities.

• Proficiency in English at a C1 level is mandatory.

• Native proficiency in German is essential.

• Availability to work European hours from 8am to 6pm CET, Monday to Friday.

• Legally authorized to work in the European Union or the UK.

• Willingness to travel up to 10% of the time.

• Proficient in Microsoft Word, Excel, and other Windows applications.

• Experience with Medical Information Management Systems, Safety Databases, or similar platforms.

• Preferred qualifications include PharmD / MPharm, MSc in Life Sciences or healthcare, or BSc in Pharmacy, Biomedical Sciences, Anatomy & Physiology, Health Science, or Human Science.

• Preferred experience in call centers, medical information, the pharmaceutical industry, clinical roles, or medical writing.

🏝️ Benefits

• Full-time work arrangement that can be home-based or at a European Hub Office.

• Work on bank holidays is compensated with a day off in lieu.

• Recognized as a Great Place to Work certified employer.

• Commitment to Diversity, Equity & Inclusion.

• Equal Opportunity Employer.