Medical Information Specialist, French & English Speaking

This is a fully remote position, open to applicants in United Kingdom, +6 more countries.

📋 Description

• Convert English documents into the designated target language and provide translated responses either by phone or in writing.

• Manage and address drug information inquiries from healthcare professionals as well as patients.

• Communicate drug information both verbally and in written form.

• Detect adverse events and product complaints during interactions with customers.

• Create initial reports for adverse events and product complaints in accordance with company and client standard operating procedures (SOPs).

• Meet local regulatory authority obligations for post-marketing adverse event reporting.

• Evaluate the necessary information and determine the appropriate level of detail to gather.

• Draft narratives for adverse events and product complaints, along with customized responses to medical inquiries.

• Coordinate quality-related complaint processes with Quality Assurance, Regulatory Affairs, and the complainants.

• Analyze medical literature and produce written information tailored for healthcare professionals.

• Assist with market and competitive product research, system development, sales training, and field liaison initiatives.

• Engage in medical writing and fulfill assigned on-call responsibilities.

• Enhance and maintain customer service and performance metrics for the Medical Communications Call Centre.

• Contribute to process improvement efforts.

⛳️ Requirements

• Degree in Life Sciences or healthcare, or an equivalent qualification.

• Strong background in clinical settings.

• Exceptional verbal and written communication abilities.

• C1 level proficiency in English is mandatory.

• Native-level proficiency in French is required.

• Strong translation capabilities.

• Availability to work European hours from 8 am to 6 pm CET, Monday through Friday.

• Must be legally authorized to work in the UK or European Union.

• Proficiency in Microsoft Word, Excel, and other Windows applications.

• Experience with Medical Information Management Systems, Safety Databases, or equivalent platforms.

• Willingness to travel up to 10% of the time.

• Preferred qualifications include a Pharma D / M Pharma, MSc in Life Sciences or healthcare, or related degrees such as BSc/MSc in Pharmacy, Biomedical Sciences, Anatomy & Physiology, Health Science, or Human Science.

• Preferred experience in call center operations, medical information, the pharmaceutical industry, clinical roles, or medical writing.

🏝️ Benefits

• Opportunity for remote work from home in eligible countries.

• Option to work from a European Hub Office.

• A day off in lieu for working on Bank Holidays.

• Commitment to being an Equal Opportunity Employer with an inclusive workplace culture.