Medical Information Specialist, French & English Speaking

This is a fully remote position, open to applicants in France.

📋 Description

• Convert English documents into the designated target language and provide translated responses via phone or written communication.

• Manage and address drug information inquiries from healthcare professionals and patients.

• Communicate drug information either verbally or through written correspondence.

• Detect adverse events and product complaints during customer interactions.

• Conduct intake to create initial adverse event and product complaint reports in accordance with Standard Operating Procedures (SOPs).

• Comply with local regulatory authority requirements for post-marketing adverse event reporting.

• Evaluate information needs and establish the necessary depth for information collection.

• Draft narratives for adverse events and product complaints, as well as custom responses for medical inquiries.

• Coordinate quality-related complaint procedures with Quality Assurance, Regulatory Affairs, and complainants.

• Analyze medical literature and prepare information for written dissemination to healthcare professionals.

• Assist with market and competitive product research, system development, sales training, and field liaison projects.

• Engage in medical writing and fulfill assigned on-call duties.

• Enhance and maintain customer service and process metrics for the Medical Communications Call Centre.

⛳️ Requirements

• Degree in Life Sciences or healthcare, or equivalent qualification.

• Strong clinical knowledge.

• Exceptional verbal and written communication abilities.

• Proficiency in English at C1 level is mandatory.

• Native-level fluency in French is crucial.

• Strong skills in translation.

• Availability to work European hours, from 8am to 6pm CET, Monday to Friday.

• Legally authorized to work within the European Union.

• Proficient in Microsoft Word, Excel, and other Windows applications.

• Experience with Medical Information Management Systems, Safety Databases, or similar tools.

• Willingness to travel up to 10% of the time.

• Preferred qualifications include Pharma D / M Pharma, MSc, or other degrees in Life Sciences or healthcare.

• Preferred experience in call center operations, medical information, the pharmaceutical industry, clinical settings, and medical writing.

🏝️ Benefits

• Remote work options available from a home office or European Hub Office.

• Compensation with a day off in lieu for work done on bank holidays.

• Commitment to being an Equal Opportunity Employer with an inclusive workplace environment.

• Investment in employee development and talent growth.