Medical Information Specialist

This is a fully remote position, open to applicants in United States, +7 more countries.

📋 Description

• Convert English documents into the designated language and provide translated responses either via phone or written communication.

• Prioritize and address drug information inquiries from healthcare professionals and patients.

• Communicate drug information through verbal interactions or written correspondence.

• Recognize adverse events and product complaints during engagements with customers.

• Execute intake for initial reports of adverse events and product complaints in accordance with Standard Operating Procedures (SOPs).

• Meet local regulatory authority standards for post-marketing adverse event reporting.

• Evaluate the necessary information and decide on the suitable level of data collection.

• Draft narratives for adverse events and product complaints, along with tailored responses to medical inquiries.

• Oversee quality-related complaint processes in collaboration with Quality Assurance, Regulatory Affairs, and complainants.

• Analyze medical literature and create written content for healthcare professionals.

• Assist with market and competitive product research, system development, sales training, and field liaison initiatives.

• Carry out medical writing tasks and fulfill assigned on-call responsibilities.

• Uphold and enhance customer service and performance metrics in the Medical Communications Call Centre.

⛳️ Requirements

• A degree in Life Sciences or healthcare, or an equivalent qualification.

• A robust clinical background.

• Exceptional verbal and written communication abilities.

• Mandatory English proficiency at C1 level.

• Essential native fluency in French.

• Strong capabilities in translation.

• Preferred experience in call centers, medical information, the pharmaceutical industry, and/or clinical environments.

• Prior experience in medical writing is advantageous.

• Proficient in Microsoft Word, Excel, and other Windows applications.

• Familiarity with Medical Information Management Systems, Safety Databases, or similar tools is preferred.

• Must possess legal eligibility to work in the European Union or the UK.

• Willingness to work US hours, with 9-hour shifts scheduled between 2pm and 2am CET, Monday through Friday.

• Capability to travel up to 10% as required.

🏝️ Benefits

• Option for home office-based work or access to a European Hub Office.

• Flexible arrangements for remote work.

• Recognized as a Great Place to Work certified employer.

• Commitment to Diversity, Equity & Inclusion in the workplace.

• On-call responsibilities assigned as necessary.

• Travel is generally not needed, with a maximum of 10% travel expected.