Medical Inbound Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Handle incoming calls from patients, healthcare clients, and service providers.

• Provide precise information and assistance regarding healthcare policies and procedures.

• Address patient issues, resolve concerns, and follow up to guarantee a satisfactory resolution.

• Keep detailed records of customer interactions and transactions.

• Comply with HIPAA and other applicable healthcare regulations.

• Collaborate with other departments to escalate and efficiently resolve complex issues.

⛳️ Requirements

• A minimum of 1-2 years of experience in customer service, call center, or healthcare settings is preferred.

• Basic knowledge of medical billing, insurance claims, and healthcare terminology.

• Excellent communication and interpersonal skills.

• Capability to professionally and efficiently manage inbound calls.

• Strong attention to detail, accuracy, and outstanding time management abilities.

• Must have exceptional communication skills in English, both written and spoken.

• Proficient in data entry tasks.

• Typing speed of 40 WPM or higher.

• Ability to handle and safeguard confidential information.

• Willingness to engage in a consultancy contract for a minimum of 6 months.

• Capable of working from home with reliable internet access and a backup connection.

🏝️ Benefits

• Maternity & Paternity Leave.

• Government Contributions (SSS, Pag-ibig, Philhealth).

• 13th Month Pay.

• Paid Holidays.

• Bereavement Leave.

• Paid Vacation Leave.

• Paid Sick Leave.

• Work from Home opportunities.

• Equipment/company computer will be provided.

• Night shift differential pay of Php 1,000.

• Php 1,000 monthly bonus upon regularization.

• HMO benefits upon regularization.