Medical Director, Gastroenterology

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a clinical and product authority in Gastroenterology, acquiring extensive knowledge of ModMed’s platform and gastrointestinal workflows.

• Collect user insights and collaborate with Product teams to confirm workflows, concepts, and improvements.

• Enhance customer retention through proactive communication, Annual Business Reviews, Evening with EMAs, post-launch follow-ups, and engagement with at-risk and Pooled GI accounts.

• Attend and, when necessary, serve as a speaker at the annual user group conference, Momentum, and Client Advisory Board meetings.

• Assist Sales by facilitating introductions, conducting demonstrations, and participating in trade shows.

• Collaborate with Marketing on speaking engagements, webinars, educational materials, and strategies for market expansion.

• Act as a clinical escalation point for Customer Success, Support, Implementation, and other teams engaging with customers.

• Aid in resolving escalated clinical, workflow, implementation, support, and product issues.

• Collaborate with Education and Customer Success teams on go-live processes and client onboarding inquiries.

• Produce doctor-to-doctor videos and training content.

• Monitor customer communities and social media for product sentiment, emerging issues, competitive insights, and retention challenges.

• Report directly to the Chief Medical Officer.

⛳️ Requirements

• A Gastroenterologist with a minimum of 5+ years of clinical experience.

• Recent clinical practice in a private practice environment.

• Availability of at least 2 days per week.

• Willingness to travel to headquarters, trade shows, customer locations, and conferences.

• Exceptional communication, public speaking, and presentation abilities.

• Capacity to develop in-depth expertise across the ModMed GI product suite.

• Eagerness to work diligently and collaborate within a team framework.

• Open to utilizing all facets of the product for testing purposes, including PM, Patient Engagement, RCM, AI, and Klara.

• Strong problem-solving capabilities; adaptable, proactive, and ready to take ownership.

• Firm commitment to quality and thorough documentation.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage, including a company contribution to a Health Savings Account.

• 401(k) matching contribution of 50% on employee contributions deferred on up to 6% of salary; vested after one year of service.

• Generous Paid Time Off policy.

• Paid Parental Leave programs available.

• Company-funded Life and Disability insurance benefits.

• Flexible Spending Account options.

• Employee Assistance Programs offered.

• Company-supported Business Resource & Special Interest Groups.

• Opportunities for professional development.

• Tuition reimbursement programs provided.

• Unlimited access to LinkedIn Learning resources.

• Global presence with opportunities for in-person collaboration.

• Dog-friendly headquarters (in the US).

• Weekly catered breakfast and lunch services.

• Treadmill workstations available.

• Wellness and relaxation rooms within the BRIC headquarters.