Medical Customer Service Representative

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the primary liaison for patients.

• Handle over 45 incoming calls daily from patients.

• Process payments via phone.

• Assist patients in establishing payment plans.

• Review EOBs and provide support for patient inquiries.

• Navigate multiple systems concurrently while managing various tasks.

⛳️ Requirements

• Intermediate-level expertise required.

• Familiarity with healthcare and insurance practices.

• Experience in patient access and service.

• Understanding of medical terminology.

• Proficiency with EMR and Epic systems.

• Background in patient intake and registration.

• Experience in medical scheduling.

• Capability to read EOBs and assist patients with their questions.

• Ability to operate within multiple systems simultaneously and manage various tasks.

• Availability to work Monday through Friday, from 8:00 AM to 4:30 PM EST.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance options.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.

• Voluntary Life & AD&D insurance available for employees and dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA) offered.

• Transportation benefits provided.

• Employee Assistance Program accessible.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave) included.